Unlock Your Team’s Potential with Tailored Learning Journeys
At PeopleSmart, we believe that every organization is unique, and so should be their learning experiences. Our tailored learning programs align with your organization’s goals, culture, and challenges, ensuring that every learning experience is engaging, relevant, and easy to apply to real-world tasks.
Key Benefits:
Alignment with Business Strategy: Our custom programs address specific skill gaps, attitudes, and culture, making learning a true enabler of business strategy and driving innovation and transformation.
Seamless Integration: Tailored solutions connect effortlessly with your systems, processes, and procedures, driving learner engagement, motivation, and adoption of core tools and messages.
Scalability and Flexibility: Bespoke learning journeys focus on what truly matters across the business, making scaled-up delivery and flexible deployment easier in multinational settings.
Modular Design: Our smart modular approach allows easy adaptation to evolving strategic priorities. Bite-sized learning modules cater to flexible working arrangements and emphasize practical application.
Examples of Successful Implementations: For a large international client in the agro-chemical sector, we designed a bespoke leadership development program for first-level leaders. This program connects state-of-the-art learning with existing HR processes, offering flexible delivery options that meet regional needs while maintaining consistency and quality. The program provides a consistent, highly practical development experience that accelerates the readiness of new leaders within the first 100 days of their promotion.
Contact us to learn about more case studies and discover an infinite array of our successful implementations.
Unique Approaches: We use a blend of innovative and engaging techniques in our solutions. Our consultants employ expert facilitation and design thinking to create highly practical and impactful programs. Our solutions are aligned with the 70-20-10 approach, emphasizing practical application, peer learning, and easy transfer to real-life scenarios. Our programs showcase engaging techniques, including gamified approaches, micro-learning, virtual collaboration tools, and bespoke role-play scenarios.
Trends and Insights: Learning needs to integrate with the rapidly changing reality of work. Solutions must be flexible, accessible, and provide psychologically safe spaces for growth. Measuring impact remains crucial, focusing on real-life application and tangible behavioral changes required for organizational growth and transformation.
Why Choose PeopleSmart:
Trusted Partnerships: We build lasting, trustful relationships with our stakeholders, driven by a desire to truly understand and listen.
Expert Consultants: Our internationally experienced consultants speak multiple languages and bring first-hand expertise from corporate environments across various geographies.
Full Program Management: We offer comprehensive program management services, from enrolment to impact measurement, allowing clients to fully outsource learner management.
Agility and Flexibility: Our agile business model ensures we can quickly adapt to meet your needs. We empower your learning organization and help drive your learning objectives with bespoke solutions that deliver measurable impact.
Invest in your team’s development with a program that’s as unique as your business, designed to prepare your workforce for the challenges of tomorrow.
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From Field to Office: Kicking Perfectionism
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Topic: ‘Building Sustainable Organisations’
If presenting is important to your success at work and you’d like to become significantly better at it, we are there to help you achieve just that. We’ll show you how to create a clear and effective message, delivered in a confident and persuasive way and fully engage with your audience. This course uses plenty of exercises with real-time video feedback and facilitation.
Using your voice effectively
Creating a stronger presence
Structuring a Presentation
Building Rapport
Getting the Style Right
Working with Visuals
Dealing with Questions
Closing a Presentation Effectively
Personal Action Plans
This is a core management skills programme aimed principally at providing managers with essential knowledge and skills development so they are able to handle the challenges associated with a management role. The course uses role play simulations with assessment and feedback, a variety of exercises to enable managers to critically assess their personal strengths and weaknesses as well as those in their teams and so identify actions for continuous improvement. Learning logs and tutor facilitation are used to convert ideas into action plans for post-course implementation. The course can be customized to include our clients’ internal performance reviews and best practices.
The Systematic Approach
SMARTER Objectives
Giving and Receiving Feedback
DESC model for better and more effective communication
Verbal Behaviour Analysis in Feedback
Motivational Profiles
Team Member Motivation
Leadership Styles and Delegation
Identifying Team Roles and Behaviours
Team Development Analysis and Performance
The course is designed for people who have to positively influence others to achieve satisfactory outcomes. It covers how to communicate persuasively without resorting to high pressure tactics. Participants will develop their influencing techniques through a series of exercises based on a model with four elements which link together the topic of influencing: the sender, the message, the delivery, the receiver. Important aspects of each element are explained and the key points are applied to examples from participants’ current work.
Principles of Influencing People
Creating Personal Impact
SPIN Technique to assess needs and sell ideas
Positive Behavioural Techniques
Determining Motivation in others
Networking to develop impact
Persuasive Presentation
Assertiveness Techniques
Dealing Effectively with Objections
Presenting Difficult Messages and the DESC technique
Obtaining Agreement
Action Plans and Monitoring
Finding the right person for the right job and making sure the candidate is able to demonstrate the position’s competencies. The best predictor of future performance is past behaviour and the more recent the behaviour the more likely it is to be repeated. In the long run behavioural interviewing will result in increased productivity, lower turnover, higher morale, better quality and better customer service.
The Pitfalls of Traditional Interviewing
The Benefits of Behavioural Interviewing
The Principles of Competency Based Behavioural Interviewing
Planning and Preparation
Creating an Interview Guide
Developing Competency Definitions
Developing Competency Based Behavioural Interview Questions
Verbal and Non-Verbal Communication
High Impact Interview Questions
Effective and Active Listening Techniques
Probing and Follow-up Questions
Rating Scales
After the Interview
Managers need to be good coaches because they don’t have all the answers and coaching helps development as well. Managers must find new ways of engaging employees to develop workable solutions.
This program has been designed for Managers and team leaders who want to learn and practice fundamental coaching skills and tools. They are responsible for the performance and development of individuals and teams.
Understand the role of a Manager as a Coach
Learning Styles
Leadership Styles
Active Listening
Questioning Techniques
Preparation for Collaborative Development Discussions
The method and the importance of Feedback
Verbal Behavior Analysis
GROW coaching Technique
DESC coaching Technique
Creation of an own Individual Action Plan
One of the fundamental skills that managers must have is the ability to lead conversations by deliver rules and messages, getting and giving feedback but also knowing when not to speak. The course is based on the acquisition of various communication techniques to provide participants with the necessary tools to handle challenging conversations with their direct reports and handle difficult situations during these dialogues with confidence. Role play simulation based on case studies and experience, practical hands-on exercises with facilitator feedback, assessment and advice make up the successful and dynamic ingredients of this course.
Elements of a Challenging Conversation
Understanding Different Personality and Conversation Types
Dealing with Different Expectations and Work Ethics
Challenging People
Communication with Challenging People
Giving Constructive Criticism
Receiving Criticism
Making and Refusing Requests
Responding with Confidence
Addressing Hostility
Listening and Questioning skills
Verbal and Non Verbal Communication
Optional individual 1-hour coaching support from the facilitator on demand via telephone or WebEx
Managed well, a culturally diverse workforce can be a powerful asset of competitive value, enabling businesses to reach much wider markets. Multicultural teams can deliver huge benefits to businesses through the sharing of their perspective, knowledge and experience. This course is aimed at managers who are faced with the challenging yet rewarding task of leading culturally diverse and in some cases remote teams.
A closer look at the relevance of the Cultural Orientations Model and mapping cultural values, orientations and communication preferences
Positioning Culture
Bridging Culture Gaps
Effective Multicultural Communication
Implementing Cultural Strategies and Best Practices for Multicultural and Remote Teams
Leadership Styles
Building Successful Multicultural Teams
Strengthening a Multicultural Team
Motivating culturally diverse employees
Managing remote/virtual meetings
Implementing an appraisal system is another way of improving your business performance. It represents a good opportunity to discuss with individual employees their strengths and weaknesses and agree new aims and objectives with them.
Some of the benefits of having appraisal-related performance targets are that employees understand what is expected of them and how these fit into the wider aims of the business. Targets are also a way of gaining useful feedback and ideas on how your business can be more effective in the future.
Annual Appraisal
Best Practices in Performance Management
Competency Framework
Preparing the Performance Management Interview
Role Plays/Real Plays
Development Action Planning
Personal Action Planning
Managed well, a culturally diverse workforce can be a powerful asset of competitive value, enabling businesses to reach much wider markets. Multicultural teams can deliver huge benefits to businesses through the sharing of their perspective, knowledge and experience. This course is aimed at managers who are faced with the challenging yet rewarding task of leading culturally diverse and in some cases remote teams.
A closer look at the relevance of the Cultural Orientations Model and mapping cultural values, orientations and communication preferences
Positioning Culture
Bridging Culture Gaps
Effective Multicultural Communication
Implementing Cultural Strategies and Best Practices for Multicultural and Remote Teams
Leadership Styles
Building Successful Multicultural Teams
Strengthening a Multicultural Team
Motivating culturally diverse employees
Managing remote/virtual meetings
The programme “Leading Without Authority” is designed to help newly appointed cross-functional team leaders deal with the challenges of their role requiring them to lead colleagues from different functions over whom they have no hierarchical authority. The specificity of this program is that it develops in three main directions:
Influencing vs Authority
Leading a cross-functional team
Acquiring a broader vision
It is a modular program structured around 5 training days and two peer coaching follow-up days over a period of 12 months. The metholodogy uses alternates peer discussions, practices on the tools learnt, experiential activities, peer coaching, and reviews, favoring learning and fun via the full involvement of participants.
Working on Trust
Managing Conflicts
To Understand the Importance of Feedback
To enhance Team and Communication Spirit
Active Listening and Questioning Skills
The Ability to Clearly Set Goals and Delegate
Projects are led to success in our business world – not just managed. To lead projects and project teams successfully and efficiently, project managers needs to motivate and engage using vital leadership and communication skills whilst managing the challenge of not having the formal line management authority.
This program provides project managers with insights and practice opportunity to develop core interpersonal leadership skills around influencing, communicating and motivation that enable them to lead diverse project teams in a matrix organization. .
The program has a modular structure and a high focus on transfer of skills into the workplace. Methods include: a webinar session, e-learning, pre-course reflection and development planning with the line manager, personality profiling, one 3-day classroom based workshop, peer learning support and an individual post course support session with the facilitator. This program is currently being delivered globally for an international bio-chemical business.
It was developed with direct input from project managers from around the globe and is hence highly adapted to the multicultural, multi-challenge needs of this client organization. It offers practical learning opportunities on:
Interpersonal leadership skills such as managing challenging conversation, optimizing co-operation in virtual teams, motivating and leading without authority;
Enhanced personal learning agility and self-awareness through giving and receiving personal developmental feedback;
Knowledge and skills of key models and tools such as Push & Pull, SBI Feedback, Harvard principled negotiation strategies et al.;
Best return on investment is fostered using specially developed scenarios that reflect the company’s reality and a strong focus on personal action planning and transfer of learning back into the day-to-day practice.
The Genos EI Certification Program is specially designed to make you the expert in applying Emotional Intelligence (EI) in the workplace.
It has been created for experienced learning and organisational development professionals, human resource consultants, executive coaches, and organisational psychologists.
This two day program includes inspirational content, participative methods, experiential scenarios and action planning.
Association with the most well-recognised and respected organization
Access to an international network of over one thousand certified learning
Ability to design and sell Emotional Intelligence solutions to clients
Ability to design and deliver group Emotional Intelligence development sessions
For more information, please download our PDF brochure in English or French
Reconnaissance ICF
International Coach Federation accrédite les coachs qui peuvent acquérir 14 CCE en complétant le Programme de Certification Genos IE.
Tarifs préférentiels jusqu’au 20.12.2019:
Entreprise: sur demande
Indépendant: 1 500 HT (au lieu de 2 100 HT)
The World Economic Forum has strongly promoted Emotional Intelligence among the top 10 skills to thrive in the Fourth Industrial Revolution. Managers who want to stay relevant in their jobs and employable in the future need to enhance their soft skills. Research shows that soft skills are underpinned by Emotional Intelligence and include things like motivating and engaging team members, adapting behaviour to best suit the situation and people involved, being more resilient in times of change.
This programme is designed to help leaders to learn and use Emotional Intelligence tools to lead, motivate and engage their teams as well as understanding emotionally challenging stages when facing change. Certified participants will gain full access to materials to deliver the programme internally to their organizations and ongoing support by PeopleSmart.
Programme Objectives:
Understanding the principles of Emotional Intelligence
Understanding why EI and applied Neuroscience are fundamental to lead and motivate employees
Understanding what EI tools to use to build higher levels of staff motivation and engagement
Programme Outputs:
You will learn the foundations of Neuroscience of Motivation
You will learn the Genos Model of Emotional Intelligence
You will learn the Positive Influence Model for dealing with emotionally sensitive issues
You will learn how to lead Engagement Review discussions
You will learn the Change Curve and understand emotions involved at each step
For further information regarding this programme, please get in touch with our team via contact@peoplesmart.fr .
Other services
Bespoke Consulting
Unlock innovative solutions with a thought partner that listens, assesses, and truly collaborates.
Coaching for Individuals and Teams
Overcome limiting beliefs and manage challenges with a development that drives change.
Identifying and growing talent
Leverage scientifically proven, fair processes to hire, identify, and equip diverse talent.
Boost Emotional Intelligence
Adapt and engage more effectively with enhanced self-awareness, resilience, agility, and empathy.
It all starts with a conversation:
We are always happy to hear from new and existing clients. There is very little we don’t do. If we cannot help you we will tell you. We enjoy a challenge. We love to innovate. We share generously. We will challenge you. Do you need to talk something through? We are always happy to connect.